3. Our organisation
We are a general consumer products and services distribution group and we aim for our products to be of top quality when they reach Spanish homes. We therefore guarantee the customer satisfaction commitment at all our centres.
Our ethical management requires measurement, control and continuous improvement through indicators establishing our relationship with all the groups of interest. This Ethical Management Principle is inspired on our values, which are set out in the Code of Ethics and common to the whole of our organisation:
The workers are the owners and key figures, and we consider Eroski as something belonging to us. We therefore feel directly responsible for its problems and successes, and they affect us in an immediate, personal way.
At Eroski we aim to encourage development, not merely professional development but personal development as a whole, because if a person develops they are also developing the organisation at the same time, and this expanding spiral of evolution results in social advancement. Our activity extends to the group of people who carry it out, and it has a major influence on both our immediate environment -which we have a commitment to improving - and on the development of the Community.
Eroski's genuine consumer service vocation means the consumer is the most important aspect of our business project, and we adopt a policy of transparent, two-way communication, with a commitment to defending the consumers' rights and interests and with the provision of safe, healthy, environmentally friendly products.
The active involvement of the workers in the project is the factor behind the origin and growth of our organisation. People are a guarantee of success for those to whom we gear our results and goals for improvement and advancement.
We consider that constant renewal and the continuous search for new options in all our spheres of action is an essential condition for both our progress as a business and for adequately responding to the expectations our activity generates in society and for our consumers.
The Eroski Group therefore defines the lines of action for its mission for the reference period of this 2003-2004 Sustainability Report as follows:
Our activity as a socially responsible company develops our sustained commitment to respecting human rights and working with respect for de basic rights of the consumers, workers, suppliers and community. This commitment extends throughout the whole of our chain of values, bringing the entire organisation together in the application of Social Responsibility policies in all its areas and business lines, in order to contribute to the sustainability of the society of which we form a part.
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1. About this report 2. Letter from the chairman 3. Our organisation
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